Introducing Interviews: Live Conversations Inside Useberry
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5 min read
Useberry Interviews is here. Schedule live sessions, talk to users, capture the why, and keep every interview finding connected in one research hub.
We are excited to introduce Interviews, Useberry’s new moderated user research experience.
With this launch, Useberry is expanding into live, moderated research while keeping the same goal we have always had: helping teams understand users better, make decisions with more confidence, and keep their research workflow clear.
Useberry has always helped teams understand how people experience websites, prototypes, and product flows through remote unmoderated testing. That is still a powerful way to see real behavior, spot friction, and make better decisions with less guesswork.
Now, with Useberry Interviews, teams can schedule moderated sessions, talk to users live, capture the why, and keep every interview finding connected in one research hub.
What you can use Interviews for
Useberry Interviews can support many research needs, including:
Exploring customer needs, motivations, habits, pain points, and expectations
Testing messaging, value propositions, campaign ideas, and landing page narratives
Running market research and in-depth interviews
Understanding which product problems matter most before shaping a new feature or direction
Following up after a usability test to understand what happened and why
Whether you are starting a new moderated usability session, exploring a new idea, or following up on existing findings, Interviews gives teams a live way to understand users in context.
Why we are bringing Interviews to Useberry
Unmoderated testing gives teams a clear view of user behavior. You can see where people click, where they hesitate, what they miss, and where a task starts to feel unclear. Those signals are incredibly valuable. They help teams move faster, validate ideas, and make product decisions with evidence instead of assumptions. Interviews add another layer to that process by giving teams a way to speak with users directly and understand the context behind what they do. It brings us one step closer to our goal of being the best all-in-one user testing tool.
Maybe you want to understand what someone expected in that exact moment. Maybe your team is shaping a new feature and needs to hear customer needs directly. Maybe your marketing team wants to test if a message actually makes sense to the audience it is trying to reach. Maybe someone struggled during a usability test and you want to understand why they struggled.
Interviews bring those conversations into Useberry, so moderated research can live closer to all your other studies and take advantage of our powerful Recordings features such as tags, transcripts, highlights, and highlight reels.
Schedule sessions with less back-and-forth
Moderated research is valuable, but the setup can get messy quickly. Trying to juggle multiple interviews with the availability check, the meeting link, the reminder, the time-zone confusion, the reschedule, and the follow-up on a confusing user interface (UI) can get frustrating.
Useberry Interviews helps make that process smoother. You can set your availability, choose session length, connect your calendar and conference tools, and share a booking link with your own audience from our intuitive dashboard. Participants can pick a time that works for them, while session details, reminders, meeting links, time-zone support, and participant status stay connected to the interview study inside Useberry.
⭐ Currently interviews are only available for self-recruitment. Our new integration with User Interviews is coming soon, which will give you the ability to find your perfect match from over 6 million panelists. Stay tuned!
Integrate with the tools your team already uses
Interviews is built to work with familiar calendar and video tools, so your team can keep using the setup that already fits your workflow.
Useberry Interviews integrates with calendar tools like Google Calendar, and Outlook, along with conferencing options such as Google Meet, Microsoft Teams, Zoom, and even custom meeting links.
Schedule the session, conduct the interview, and keep the process connected inside Useberry without jumping between disconnected tools just to keep the research moving.
Talk to users live and capture the why
Some research questions are easier to answer when you can speak with the person behind the response.
During a live interview, you can ask why someone expected a button to work differently, clarify a confusing comment while the context is still fresh, or explore needs, habits, objections, and motivations in the participant’s own words.
That makes Interviews useful across different teams and research goals:
UX and product teams can run moderated prototype tests during design iteration to understand where users get confused, what they expect, and how early ideas perform before moving forward.
Product teams can explore concepts and see how users respond to a new idea, feature, flow, or product direction before investing more time in development.
Researchers can use Interviews for generative research, exploring user needs, motivations, pain points, habits, and expectations before shaping a feature, campaign, or product direction.
Marketers can speak directly with target audiences to test whether messaging, value propositions, campaign ideas, or landing page narratives actually make sense to customers.
Market researchers can run in-depth interviews to understand buying criteria, category expectations, preferences, and customer language.
Interviews can also help teams build shared understanding. Co-hosts can join to help run the session, submit questions or simply observe, giving product teams, designers, marketers, stakeholders, and decision-makers live context without disrupting the interview.
A new way to connect behavior and conversation
Interviews bring moderated research into the same workflow where your research already happens.
You can keep using Useberry to test websites, prototypes, and product flows through remote unmoderated studies. Now, when your team needs a live conversation, Useberry Interviews will be there to schedule the session, talk to users, capture recordings and transcripts, organize findings, and keep everything connected.
For teams that need more than clicks, heatmaps, and completion rates, Useberry Interviews makes it easier to ask better questions, hear real customer context, and turn live research into clear findings.
Useberry Interviews are available across all paid Useberry plans, with usage limits depending on your subscription. Visit Useberry pricing page for more details.
